Maximo Mondays Pod Casts

Maximo Mondays is a series that hosts 20 to 30 minute webcasts every Monday morning at 11:00AM ET on topics identified as of interest to our customers and prospects such as upgrade planning, reporting, supply chain management, updates on IBM PULSE, calibration, and previews of new and upgraded industry solutions.

Maximo:

TRIRIGA:

Maximo Hybrid Cloud

Are you looking to use a hybrid cloud option to host your IBM Maximo instance? IBM has a few thoughts regarding this option, as reported by Payal Chakravarty.

Hybrid cloud—the combination of using public and private cloud to host your applications and infrastructure—is becoming the de facto standard for cloud adoption rather than a transitory architecture. According to several industry surveys, 70 percent of organizations are using or evaluating the hybrid cloud today. There are two distinct directions in which the move to hybrid cloud is occurring: private to public cloud and public to private cloud.

Private to public cloud
Enterprises with big IT investments in their on-premises data center are gradually moving certain workloads to the public cloud to gain efficiency, scalability and agility. Those workloads that have sporadic demands are most commonly shifted to the public cloud. Bound by privacy and security restrictions, these enterprises tend to keep their data on-premises in their private cloud.

Public to private cloud
Companies that were born in the cloud and utilized public cloud to scale without spending on an IT organization are realizing that, over time, the public cloud costs add up. It’s like your daily coffee bill. You think you are only spending four dollars every day, but when you look at the cumulative bill at the end of the year, you will be shocked to find out how much you are spending on coffee. You might as well have bought a coffee maker.

(Related: Want to build, manage and secure a hybrid cloud solution? Learn more at IBM.com/cloud/expertise.)

Hybrid cloud applicationsAnother aspect of the move from public to private is that once user demand attains a steady state, the need for auto scaling is not significant. You can save significantly by running a private OpenStack in your own data center instead of running full scale production on a public cloud. These realizations have dawned upon several companies that have started to locate some of their workloads in-house to improve cost efficiency and gain more control over their data and resources.

The movement of workloads from private to public and vice versa is necessitating the need for a stable hybrid architecture.

With this movement, companies must investigate how to span applications across such a hybrid environment. An application typically runs on a stack that comprises:

• Front-end code, which may have dependencies on third-party services
• Middleware such as application servers, web servers, message queues and so forth
• Data sources such as SQL or NoSQL databases
• The operating system

The front end, which needs to auto scale to tune to user demand, is typically the best candidate for being hosted on the public cloud. The middleware and database can reside anywhere. However, the trend indicates databases are the most popular candidates for keeping in house.

To manage the lifecycle of a hybrid application, you need to be able to deploy, manage and monitor across the hybrid cloud. Several tools are evolving to handle this shift.

Tools like IBM Cloud Orchestrator let you define hybrid patterns to solve the deployment problem. This means you have a set of application resources and configurations that spans across your public cloud like IBM SoftLayerand your private cloud based on VMware. You can capture that mapping and configuration as a pattern and deploy that pattern in five minutes across both environments.

Additional tools like IBM Application Performance Management (APM) now let you manage and monitor your hybrid applications with stack components that reside anywhere. If your application’s front-end code is hosted on a public cloud like Amazon or IBM SoftLayer and its back end is a Tomcat server and MySQL database that resides in your own data center, IBM APM tools will discover the two and let you visualize them together in the same pane of glass so that you can see your application’s performance end to end.

IBM Pulse is now IBM Interconnect

The world of IBM just got a little more interesting for the events folks. IBM Pulse has combined with two other shows, Impact and Innovate, to form IBM Interconnect.

InterConnect has become the most comprehensive and collaborative event ever, providing an even richer experience to you and your colleagues. Join the largest community embodying the full life-cycle of IT, assets and infrastructure — from Development to Architecture to Operations.

The event will still be held in early spring: More precisely, it will be Feb 22-26, 2015 at both MGM and Mandalay Bay in Las Vegas. By combining shows, the event swells to over 20,000 attendees.

Call for papers is through October 10th, 2014 , and may be submitted at
https://www-950.ibm.com/events/tools/interconnect/2015ems/.

Improving Service Maintenance efficiency through automation

The following was originally published at Managed Maintenance. View the original article here

Improving Service Maintenance efficiency through automation

Imporve service maitenance

The key to sending your maintenance sales totals skyward is a reliable, fool-proof, automated system to track, alert, quote and follow through on renewals.We call it improving efficiency through automation.

Let’s get right to the bottom line—as a channel partner selling service maintenance, how does automation benefit you? Let’s start with more renewals, more sales and a reliable system that delivers a source of recurring revenue.

To build this business model for recurring service maintenance sales, our foundation is MMI’s ONEview asset management software portal–our flagship product–an elegant, sophisticated technology to track all of your customers’ hardware and software assets and associated maintenance and services.

Add in ADDvantage+, our part number maintenance technology and the complement component to ONEview, and you have a complete system to proactively notify and quote impending maintenance renewals, with part numbers, pricing and service description information.

Proactive quotes

Let’s talk about how proactive quotes can increase your maintenance renewals. It’s no secret that tracking multiple renewal dates manually by spreadsheet (or notes on paper napkins) to provide an updated quote not only is labor intensive, it’s the least efficient way to run the service part of your business.

ADDvantage+ automation supplies you with the mechanism to notify you and your customer on upcoming renewals and to proactively provide quotes equipped with your branded messaging. The system does the work, not you.

For those of you who live by the details, ADDvantage+ automates a 10-step process that results in you winning renewals and gaining sales:

  1. Manufacturer sends renewal data to MMI
  2. MMI cleans and processes data to import
  3. Renewal data load to ADDvantage
  4. Notifications send to reseller to qualify renewal opportunity
  5. Reseller has option to send notification to end customer
  6. Notification and quote send to end-user
  7. Customer accepts or rejects quote
  8. Reseller completes sale and submits purchase order
  9. Distributor completes order and submits for registration

Strengthen your marketing

Automating the renewals process also brings you an additional marketing resource that can strengthen your relationship with your end customer. For example, with ADDvantage+ automation, you contact your customer 90 days out from the renewal date, and then at 30-day intervals through one month past the point of renewal.

In addition, by alerting your customers of upcoming warranty renewals through the quoting process, you may spark new hardware and/or software sales in a fresh cycle, which, of course, not only translates to new business for you but also builds trust and loyalty.

Finally, because automating renewals gives your sales people visibility into your customers’ hardware and software environments, they can leverage that data to help develop an overall account strategy with your customers, positioning you as a true trusted advisor to your clients.